Privacy Notice

1. Who we are

OXINGO LIMITED is responsible for the personal information described in this notice and acts as its controller. We are registered in England and Wales under company number 17292956. Our registered office is 66 Paul Street, London, England, EC2A 4NA, United Kingdom.

For privacy questions or requests, email info@oxingo.com or write to our registered office.

2. Information we receive

When you contact us, we receive the information you provide. This may include your name, company, email address, country or region, telephone number, enquiry type, message and subsequent correspondence.

Information marked as required on our contact form helps us respond and direct your enquiry. Telephone details are optional. If you do not provide enough information, we may be unable to respond or assess your request.

Hosting and security services may process technical information such as IP addresses, browser details, request times and security logs to deliver and protect the website. Please avoid including sensitive personal information or information about other people unless necessary for your enquiry.

3. How and why we use information

• Business enquiries and correspondence: to respond, understand your requirements and discuss potential business relationships. We rely on our legitimate interests in communicating with business contacts and developing our business.
• Steps towards a contract: where you personally would be a party to a contract and ask us to take steps before entering it, we may process the information needed for those steps.
• Website operation and security: our legitimate interests in providing a reliable website, preventing misuse and protecting our communications.
• Legal requirements: where necessary to meet an applicable legal obligation. We may also retain relevant correspondence for our legitimate interests in establishing, exercising or defending legal claims.

For contacts acting on behalf of a company, our usual basis for handling business enquiries is legitimate interests. Sending an enquiry does not sign you up to a marketing mailing list.

4. Who may receive information

Enquiries are directed to info@oxingo.com and handled by people authorised to respond for OXINGO. We do not use a CRM for website enquiries.

Our service providers may process information to deliver website hosting, form handling and email services. Our business email service is Microsoft 365 supplied through GoDaddy. The website is being prepared for hosting on Webflow. If Webflow handles contact-form submissions, it may process and store those submissions as well as deliver email notifications. The published notice will describe the configuration used at launch.

We may share relevant information with professional advisers, authorities or others where necessary to meet legal requirements or establish, exercise or defend legal claims. We do not sell enquiry information.

5. International processing

We welcome enquiries from any country. Our website and email providers may process information outside the United Kingdom. Before launch, we will confirm the relevant processing locations and transfer arrangements. Where UK law requires safeguards for a transfer, the applicable arrangements must be in place. You can contact us for information about safeguards and how to obtain a copy. This section will be completed to reflect the verified arrangements before publication.

6. How long we keep information

For routine enquiries that do not lead to an ongoing business relationship, we keep relevant correspondence for up to 24 months after the enquiry closes or our last meaningful correspondence, whichever is later. We review whether continued retention is necessary and delete information sooner when it is no longer needed. This period allows us to handle relevant follow-up enquiries and keep context for commercial discussions; it is not a requirement to retain every enquiry for the full period.

Where correspondence becomes part of a customer, supplier or other ongoing business relationship, we will retain the relevant records for that relationship and any applicable legal or record-keeping requirements. Information needed for an actual or reasonably anticipated legal claim may be retained until that matter and any relevant retention requirements are resolved. We will review these records regularly and delete or anonymise information that is no longer needed.

7. Your rights

Depending on the applicable law and circumstances, you may have rights to request access to your personal information, correction, deletion, restriction of processing or transfer of information in a portable form. You may object to processing based on legitimate interests, including on grounds relating to your situation. These rights are subject to conditions and exceptions.

Where processing relies on consent, you can withdraw it without affecting the lawfulness of earlier processing. We do not use consent as the general basis for answering business enquiries.

Contact info@oxingo.com to make a request. We may need information to verify your identity. We will respond within the period required by applicable law.

You can complain to the UK Information Commissioner’s Office through ico.org.uk/make-a-complaint. Depending on where you live, you may also be able to contact your local supervisory authority.

8. Cookies and website features

We do not plan to use analytics, advertising pixels, embedded videos or maps. Essential hosting, delivery or security technologies may still be involved in operating the website.

9. Recruitment enquiries

Our Careers page lists current opportunities and application instructions when available. Recruitment privacy information, including relevant retention periods, will be provided when applications are invited. Please avoid sending a CV or unnecessary personal details through the general enquiry form. If we receive an unsolicited recruitment enquiry, we will use the information only to respond and decide whether further consideration is appropriate, and delete it when it is no longer needed. We will not keep it for future vacancies without first explaining the relevant arrangements.

10. Security and decisions

We use proportionate technical and organisational measures to protect personal information and limit access to people who need it for their work. No internet transmission or storage system can be guaranteed completely secure.

We do not use website enquiries to make decisions based solely on automated processing that have legal or similarly significant effects on you.

11. Changes and contact

We may update this notice when our website or information-handling practices change. The published version will show its latest update date. For questions, contact info@oxingo.com.